Booking Conditions
Booking Conditions
Please read these conditions carefully. When you make a booking request with us (either by telephone, email or online) the conditions listed below are deemed to have been accepted by you (the Holidaymaker).
Definitions
1.1. “Additional Fees” means any fees payable by the Holidaymaker other than the Rental Charge and Booking Fee, pet charges and linen charges.
1.2. “Agent” means Rhosneigr Property Lettings Limited (Company Number 9622408) trading as Anglesey Holiday Lettings, registered at Unit 5a Tregarnedd Industrial Park, Llangefni, Isle of Anglesey LL77 7JD. Office at Llys Llewelyn, Chapel Street, Ty Croes, Anglesey LL63 5AQ
1.3. “Booking” means the reservation of the Property by the Holidaymaker.
1.4. “Booking Conditions” means these terms and conditions.
1.5. “Booking Fee” means the non-refundable booking fee payable by the Holidaymaker to the Agent.
1.6. “Deposit” means: (a) 20% of the Rental Charge; or (b) when the holiday is due to commence within 4 weeks of the date of a Booking Request, 100% of the Rental Charge.
1.7. “Holidaymaker” means the person or persons making the Booking.
1.8. “Holiday Confirmation” means the confirmation of the Booking issued by the Agent to the Holidaymaker (by email and/or post) once the Initial Payment has been processed.
1.9. “Initial Payment” means the payment of the Deposit and any applicable Additional Fees.
1.10. “Property” means the accommodation for which a Booking is made.
1.11. “Property Owner” means the owner of the Property.
1.12. “Rental Charge” means the total rental charge payable in respect of the Booking.
1.13. “Booking Request” means a request to make a Booking in the form of a completed holiday booking form (whether submitted via the post, email, website or otherwise) or a telephone booking.
1.14. “Short Break” means a holiday for a duration of less than seven nights.
Role of Anglesey Holiday Lettings
2.1. The Agent acts as agent for the Property Owner to take and arrange Bookings. The Agent does not own or manage the Property but reserves the right to refuse any Booking.
2.2. Once the Initial Payment has been made and a Holiday Confirmation has been issued by the Agent, a legally binding contract shall exist between the Holidaymaker and the Property Owner pursuant to which the Property Owner will make the Property available for the period set out in the Booking. For the avoidance of doubt, the Agent shall not be a party to such contract.
2.3. The contract shall be subject to these Booking Conditions and any other special conditions made known to the Holidaymaker at the time of the Booking.
2.4. The Agent accepts no liability for any defects or unavailability of the Property or any other problems with the holiday. The Holidaymaker’s right of action (if any) shall be against the Property Owner and not the Agent.
Bookings & Payment
3.1. When submitting a booking via our online reservation system an automatically generated booking summary will be sent by email to the email address provided on the booking form. This does not form a contract. A contract shall only arise when the booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.
3.2. Following receipt of a Booking Request the Agent shall check the availability of the Property. If the Property is available for the Holiday, the Agent shall reserve the Property.
3.3. Properties will not be reserved without receipt of deposit & Booking Fee (initial payment) for each booking.
3.4. Upon receipt of the Initial Payment, the Agent will issue a Holiday Confirmation to complete the Booking.
3.5. The balance of the Rental Charge (if any) must be paid by the Holidaymaker to the Agent no later than four weeks prior to the commencement of the holiday (the Agent shall inform the Holidaymaker of the due date at the time of the Booking).
3.6. Where the Agent has not received the balance by the due date, an overdue reminder will be issued to the Holidaymaker. If the balance is not received within 7 days of that reminder, the Agent reserves the right to treat the Booking as cancelled by the Holidaymaker; the Holidaymaker shall have no claim against the Agent or the Property Owner for compensation or reimbursement whatsoever.
3.7. The prices stated on the Agent’s website and other advertisements are cash prices in pounds sterling. Any charges raised against the Agent by its bank for handling dishonoured payments, must be reimbursed by the Holidaymaker to the Agent within seven days of the Agent’s request to do so.
3.8. All payments must be made in pounds sterling.
3.9. The Agent reserves the right to correct any error in advertised and/or confirmed prices.
Booking Details
4. Immediately upon receipt of the Holiday Confirmation from the Agent, the Holidaymaker should check the details and notify the Agent of any mistakes/errors made by the Agent as soon as possible and in any event within seven days; no changes can be made to the Booking after this time. The Agent reserves the right to charge a holiday booking amendment fee to administer/correct any error by the Holidaymaker.
Cancellation or Amendment by the Holidaymaker
5.1. The Holidaymaker should notify the Agent immediately in writing if he/she wishes to cancel the Booking. The cancellation only takes effect when the Agent has received written confirmation from the Holidaymaker. If the Booking is cancelled after the balance of the Rental Charge becomes payable, such balance shall remain payable notwithstanding cancellation.
5.2. No refunds will be given on the cancellation of a Booking by the Holidaymaker.
5.3. This agreement shall be binding on the parties to this agreement and their respective personal representatives and successors, and references to any party shall include that party’s personal representatives and successors.
5.4. If you would like to amend your Booking, please contact us directly. We will contact the Owner to see if the Owner agrees; we cannot guarantee that the Owner will agree to your request.
5.5. If the Owner does not agree, please remember that it is the Owner’s decision, and we act only as the Owner’s agent. Your contract is with the Owner
5.6. If an Owner does agree to amend the Booking, there may be additional charges and an administration charge. The additional charges may be due to the fact that your Booking has been amended for a more expensive or longer Holiday Period (for example) or to cover our costs of making the amendment (admin charge). However, we will always notify you of these charges in advance and you will be responsible to pay them.
Other Cancellations
6.1. In the event of the Agent being unable to arrange the holiday accommodation requested by the Holidaymaker, or if the Property becomes unavailable for whatever reason, the Agent will endeavor to arrange alternative accommodation for the Holidaymaker of an equivalent type and standard in a similar location.
6.2. If the Holidaymaker has paid any money in respect of a Property that subsequently becomes unavailable, the Agent shall refund all monies paid by the Holidaymaker.
6.3. The Agent is not liable for any cost associated with alternative accommodation, which must be paid by the Holidaymaker.
6.4. The Agent shall have no liability for the cancellation or alteration of a Booking.
Advertisement Accuracy
7.1. To the best of the Agent’s knowledge the details relating to any Property described in the Agent’s advertisements were correct at the time of publishing.
7.2. Upon becoming aware of any material inaccuracies in any published description of the Property or material changes to the Property, the Agent shall endeavor to correct them in future advertisements and inform the Holidaymaker. The Agent may, in its sole and absolute discretion, offer the Holidaymaker the option to treat the change as a Cancellation.
7.3. The Agent cannot accept responsibility for any changes or closures to area amenities or attractions mentioned in any advertisement.
Insurance
8. Anglesey Holiday Lettings does not offer, provide or advise on holiday insurance. To minimise the financial risks associated with going on holiday it is strongly recommended that the Holidaymaker arranges own travel insurance that matches their needs when booking the holiday.
Responsibilities of the Holidaymaker
9.1. During the period of the holiday, the Holidaymaker (personally and on behalf of all other people visiting the Property) undertakes (for the benefit of the Property Owner and the Agent) as follows:
9.1.1. that the number of people occupying the Property will not exceed the number stated on the Holiday Confirmation;
9.1.2. that the Property will be used solely for the purpose of a holiday by the Holidaymaker and his party;
9.1.3. to show due consideration for other parties (to include, but not be limited to, refraining from abuses of the Property and/or dangerous, offensive or rude behaviour to the Property Owner, his representative or any third parties such as neighbours);
9.1.4. to allow the Property Owner or his representative access to the Property at any reasonable time during the period of the holiday;
9.1.5. to keep the Property and all furniture, utensils, equipment, fixtures and fittings in or on the Property in the same state of repair and condition as at the commencement of the holiday and to ensure that at the end of the holiday the Property is left in the same state of order and cleanliness in which it was found. The Property Owner reserves the right to levy an additional charge for any extra cleaning required after the Holidaymaker’s occupancy and for any consequential loss;
9.1.6. to report as soon as possible to the Property Owner (or his representative) any breakages or damage caused by the Holidaymaker during the holiday and to reimburse the Property Owner with the cost of replacement. The Property Owner reserves the right to make a claim against the Holidaymaker for repair or loss as a result of damage caused;
9.1.7. to arrive after the set check-in time on the arrival day and to vacate the Property by the set check-out time on the day of departure unless prior arrangement has been agreed with the Property Owner and/or the Holiday Confirmation states otherwise;
9.1.8. not (without the express permission of the Property Owner) allow any person other than guests booked and staying in the Property for their holiday to use the facilities and amenities of the Property; and
9.1.9. to notify all other members of the Holidaymaker’s party of these undertakings.
9.2. In the event of a breach of any of the undertakings set out in clause 9.1 the Property Owner (or his representative) can refuse to allow the Holidaymaker to take possession of the Property or make the Holidaymaker leave the Property before the end of the Holiday. In either case the Holidaymaker shall be deemed to have cancelled the Booking and the Holidaymaker shall have no claim for compensation or reimbursement whatsoever.
Pets
10.1. Pets are only allowed at Properties that are advertised as allowing a pet/pets and when the ‘Pet Premium’ has been paid; as per property details. If a Holidaymaker takes a pet to a Property that does not allow them, or exceeds the stated number/size of pet, the Property Owner (or his representative) can refuse to allow the Holidaymaker to take possession of the Property or make the Holidaymaker leave the Property before the end of the holiday. If this happens the Holidaymaker shall be deemed to have cancelled the Booking and the Holidaymaker shall have no claim for compensation or reimbursement whatsoever.
10.2. The Holidaymaker is liable for all damage caused by his/her pets. The Holidaymaker should remove all traces (inside and out) from the Property of pet occupation before final departure. The Property Owner reserves the right to levy an additional charge for any extra cleaning required after the Holidaymaker’s occupancy. The Holidaymaker must not allow pets on beds or furniture within the Property and pets must not be left alone in the Property at any time. If the Holidaymaker breaches this clause the Property Owner (or his representative) may notify the Holidaymaker of the breach and if the Holidaymaker continues to breach this clause the Property Owner (or his representative) may make the Holidaymaker leave the Property before the end of the Holiday. If this happens the Holidaymaker shall be deemed to have cancelled the Booking and the Holidaymaker shall have no claim for compensation or reimbursement whatsoever.
10.3. Without prejudice to clause 10.2 above. Registered assistance dogs are allowed in all properties featured on our website or within any of our advertisements, even where the property description states that pets are not allowed. The Holidaymaker must notify Anglesey Holiday Lettings of the intended presence of any assistance dogs prior to booking. Customers with allergies should be aware that we cannot guarantee that an assistance dog has not stayed in a chosen property recently. We cannot accept responsibility for any suffering that may occur as a result of such animals having been present.
Liability
11.1. The Holidaymaker’s (and all other members of the Holidaymaker’s party’s) personal belongings and vehicles (together with their contents) are left at the Property entirely at their own risk.
11.2. The Agent shall accept no liability to the Holidaymaker for any loss, damage or injury howsoever caused to the Holidaymaker or to the Holidaymaker’s personal property (or to persons in the Holidaymaker’s party or their personal property) during their stay at the Property except to the extent such loss, damage or injury is caused by the negligence or willful default of the Agent.
11.3. No representative, agent or salesperson (whether employed by the Agent or not):
11.3.1. has authority to vary, amend or waive any of these Booking Conditions and no amendment or addition to any of these Booking Conditions shall be deemed to have been accepted unless accepted in writing by the company director; and/or
11.3.2. has authority to make any verbal representations or provide additional information over and above information contained in the Agent’s brochures and website. The Agent cannot accept responsibility and give no warranty in respect of information or representations not contained in these Booking Conditions, the Agent’s advertisements and/or the Agent’s website.
Communication & Information
12.1. For the purpose of the Data Protection Act 1998, all personal and other information and details collected by the Agent in the course of its business, belong to the Agent and will not be disclosed to any third party except to the Property Owner (and/or his representatives) in connection with a Booking.
12.2. Provided the Holidaymaker has not told the Agent otherwise, the Agent may use the Holidaymaker’s personal information for marketing the Agent’s services.
12.3. If the Holidaymaker or other individual wishes to be removed from the Agent’s marketing lists, they should contact the Agent by email bookingshelp@anglesey-hl.co.uk.
Complaints
13.1. In the unlikely event the Holidaymaker may have cause for dissatisfaction, the Holidaymaker should contact Anglesey Holiday Lettings immediately; who will seek to resolve them promptly with the property owner. The Agent encourages all Property Owners to take complaints from Holidaymakers seriously and to resolve them if at all possible.
13.2. If the Holidaymaker fails to notify the Agent of a complaint and notifies them after departure, the Agent will not consider or engage with the property owner regarding any form of compensation.
13.3. If the Holidaymaker is unhappy with the response to the complaint, the Holidaymaker should write to the Agent as soon as possible (and in any event within 14 days of the end of the holiday) and provide details of the outstanding complaint.
13.4. This clause 13 is without prejudice to any cause of action the Holidaymaker may have against the Property Owner.
Force Majure
14. No liability can be accepted and no compensation will be paid by the Agent or the Property Owner, where the Holidaymaker or his personal property (and/or any person in the Holidaymaker’s party and/or their personal property) suffer any loss, damage, injury, disappointment, inconvenience or otherwise, or where the performance or prompt performance of any obligations by the Agent or the Property Owner are prevented or affected, by any event which the Agent or the Property Owner could not have reasonably foreseen or avoided including war, threat of war, riot, civil strife, industrial action, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions closure of international borders, disease, none availability of transport services, interruption to services/utilities and all similar events outside the control of the Agent or the Property Owner.
Internet / WiFi – Owners’ Terms of Use
Where the property has internet / WiFi; the Holidaymaker undertakes:
15.1. Not to use the WiFi for any unlawful, inappropriate or immoral purpose.
15.2. That it shall not make any use of the WiFi such that the whole or part of the WiFi is interrupted, damaged, rendered less efficient, or the effectiveness or functionality of the WiFi is in any way impaired.
15.3. Not to use the WiFi for the transmission or posting of any computer viruses or any material which is defamatory, offensive or of an obscene or menacing character or in such a way as to cause annoyance, inconvenience or needless anxiety.
15.4. Not to use the WiFi in a manner which constitutes a violation or infringement of the rights of any person, firm or company (including rights of copyright or confidentiality).
15.5. That it shall not use the WiFi to transmit any material for the purposes of publicity, promotion and/or advertising without the prior written consent of the Property Owner unless such transmission has been specifically requested by another User of the WiFi.
15.6. That in the event that it has any right, claim or action against any other user arising out of the use of the WiFi then it shall pursue such right, claim or action independently of, and without recourse to, the Property Owner; and
15.7. That Property Owners may block access to certain websites on the WiFi, including for example certain high bandwidth websites, in order to share bandwidth more amongst its User group.
15.8. The Holidaymaker will indemnify and defend Property Owners against all claims, liability, damages, costs and expenses, including legal fees, arising out of a breach of these Terms and Conditions or any use of the WiFi by the Holidaymaker. The Holidaymaker acknowledges that Property Owners have no control over the nature or content of information or programs transmitted or received by the Holidaymaker using the WiFi and that Property Owners do not examine in any way the use to which the Holidaymaker puts the WiFi. The Holidaymaker agrees to fully indemnify the Property Owner against any claims or legal proceedings arising in connection with Holidaymaker’s use of the WiFi, which are brought or threatened against the Property Owner by any other person.
Security Deposits
16. A refundable Security Deposit will be pre-authorised against the payment card used for the Deposit or Balance payment 7 days ahead of arrival. The Agent will advise the Holidaymaker if there is a requirement to make any claim against the Security Deposit within 7 days after departure.
16.1. Although not exhaustive below are examples of claims against the Security Deposit:
16.1.1. Holidaymaker late check-out, £25 for every 30 minutes beyond the agreed check-out time.
16.1.2. Holidaymaker initiated callout, £50 for any callout that resulted from a guest error, i.e. lost keys.
16.1.3. Damage to linens or towels through misuse, at cost plus 50%, i.e. fake tan or used for pets.
16.1.4. Keys not placed in the key safe on departure, posted through the door or removed by Holidaymaker; £50.
16.1.5. Excessive cleaning required post Holidaymaker departure; £50 per hour per Housekeeper.
16.2. Damages to the property or inventory will be charged at cost plus 50% for the Agents and Owners administration.
16.3. If no deductions are to be made for damages or additional cleaning costs, the Security Deposit will be de-authorised 7 days post departure.
Law and Jurisdiction
17. All contractual obligations arising out of these conditions shall be subject to English Law and the exclusive jurisdiction of the English & Welsh Courts.
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